Right of Withdrawal
(1) Consumers generally have a statutory right of withdrawal when concluding a distance selling transaction, about which the provider subsequently provides information in accordance with the legal model. The exceptions to the right of withdrawal are regulated in paragraph (2). A model withdrawal form can be found in paragraph (3).
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract was concluded for services and for goods purchased fourteen days from receipt of the goods.
In order to exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation when booking a service
If you cancel this contract, we have to repay all payments we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
Consequences of cancellation when purchasing goods
If you cancel this contract, we have made all payments to you that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheap standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.
(2) The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
The right of withdrawal does not apply to contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
The right of withdrawal expires in the case of a contract for the delivery of digital content that is not on a physical data carrier even if the entrepreneur has started to execute the contract after the consumer has expressly agreed that the entrepreneur will execute the contract before the expiry of the Withdrawal period begins, and his knowledge has confirmed that his consent loses his right of withdrawal at the start of the execution of the contract.
The right of withdrawal expires in the case of a contract for the provision of services even if the entrepreneur has completely rendered the service and has only started to perform the service after the consumer has given his express consent and at the same time has confirmed his knowledge that he loses his right of withdrawal if the contractor has completely fulfilled the contract. In the case of a contract concluded outside of business premises, the consent of the consumer must be transmitted on a durable medium.
(3) According to the legal regulation, the provider provides information on the model withdrawal form as follows:
Model withdrawal form
(If you want to cancel the contract, please fill out this form
and send it back.)
Or by email:
Or by fax: +49 30 51638228
- I / we (*) hereby revoke the contract concluded by me / us (*)
for the purchase of the following services / goods (*) /
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only for notification on paper)
(*) Please delete where inapplicable
End of revocation.